Refund policy
Return & Refund Policy
Last updated: 19 September 2026
We want you to be happy with your LAESTRI order. If there is a problem with your order, please contact us at hello@laestri.com and we will do our best to help.
Request a return or cancellation
To request an eligible return or cancellation online, please visit your LAESTRI customer account:
You can sign in using the email address associated with your order. Eligible return and cancellation options will be shown automatically based on your order and our return rules.
Non-personalised items
You have the right to cancel your order for a non-personalised item within 14 days of receiving it, without giving a reason.
To exercise your right to cancel, please contact us at hello@laestri.com within 14 days of receiving your order.
After notifying us of your cancellation, you must return the item within 14 days.
Returned items should be unused and in their original condition. You may inspect the item as you would in a physical shop, but you may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the product.
Personalised and custom-made items
The 14-day right to cancel does not apply to products that are made to your specifications or clearly personalised.
For this reason, personalised or custom-made products cannot normally be returned or exchanged simply because you have changed your mind.
This does not affect your statutory rights if an item is faulty, damaged, incorrect, or not as described.
Faulty, damaged or incorrect orders
If your order arrives damaged, faulty, incorrect or does not match the description, please contact us at hello@laestri.com with your order number and, where possible, photos of the issue.
We will work with you to provide an appropriate remedy in accordance with your statutory consumer rights. Depending on the circumstances, this may include repair, replacement, a price reduction or refund.
Where the return is required because the product is faulty, damaged, incorrect or not as described, LAESTRI will cover the reasonable return shipping costs where applicable.
Refunds
Once we receive and inspect an eligible return, we will confirm the outcome by email.
Approved refunds will be issued to the original payment method.
For eligible cancellations of non-personalised goods, we will refund the price paid and the cost of our standard delivery option. Additional delivery costs resulting from choosing a more expensive delivery method, such as express delivery, are not refundable beyond the cost of standard delivery.
We may withhold the refund until we have received the returned goods or you provide evidence that the goods have been sent back.
Return shipping
For a change-of-mind return of a non-personalised product, the customer is responsible for the direct cost of returning the item.
If the item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can arrange the appropriate solution.
Contact
LAESTRI
Nenagh, Co. Tipperary, Ireland
Email: hello@laestri.com
Nothing in this policy limits or excludes any statutory consumer rights that apply to your purchase.