FAQ
Frequently Asked Questions
What materials do you use for engraving? +
We use high-quality plywood, acrylic, leather, and occasionally glass or anodized metal sheets.
Do you offer custom designs? +
Absolutely! You can send us your ideas or sketches, and we’ll help bring them to life.
Can I send my own item to engrave? +
For retail customers — yes, we can engrave on your personal item. For bulk/corporate orders — we first create a sample and engrave that before moving on to the rest.
How long does it take to process my order? +
Most orders are ready to ship within 2–4 business days, depending on customization complexity.
Do you ship internationally? +
Yes, we ship worldwide with tracked delivery options available.
What are the estimated delivery times? +
- Ireland: 2–4 business days
- Europe: 4–10 days
- USA & Canada: 7–14 days
- Rest of the world: 10–21 days
Can I request a bulk order for events or corporate gifts? +
Yes, we handle bulk orders and offer discounts for large quantities. Contact us for a custom quote.
What if my item arrives damaged or incorrect? +
Please contact us within 7 days with photos of the item, and we’ll arrange a replacement or refund.